he SASSA Social Relief of Distress (SRD) grant of R370 per month remains vital for South Africans in need. Yet, many applicants face confusion when their applications are declined without a clear explanation. This guide shares updated, official insights into common rejection reasons and what you can do next to improve your chances.
Failure to Meet Eligibility or Means-Test Requirements
One primary cause of rejection is not meeting eligibility criteria, particularly the monthly inflow threshold of R624 verified via bank checks and public databases. If your accounts reflect income above that limit, SASSA will decline your application
Other disqualifying factors include:
- Receiving any other social grant, such as child support, older person’s or disability grants .
- Receiving or being eligible for NSFAS funding or UIF benefits
- Being employed in a government institution
- Age over 59 or being marked as deceased in Home Affairs records
Tip: Review eligibility carefully before applying to avoid immediate rejection.
Identity Mismatch or Biometric Verification Failures
SASSA cross-checks applicants’ details against the Department of Home Affairs. Common mistakes typos in your name, ID number, or phoneoften trigger an “Identity Verification Failed” status.
Moreover, a new biometric verification drive means that unverified or suspicious entries may be outright declined in 2025.
Fix: Ensure your personal details exactly match what’s on your Home Affairs ID. If you’ve had name changes, update those with DHA first. Visit a SASSA office if the system repeatedly fails to recognize you.
Duplicate or Multiple Applications
Submitting more than one application for the same grant triggers automatic rejection to prevent fraud.
What to do instead: If you’re unsure of your application status, check online or via WhatsApp don’t resubmit. If it’s declined and you think that’s wrong, only pursue an appeal (not a second application).
Incomplete or Incorrect Information
Even small spelling errors or missing details in your form can result in rejection. Similarly, error-free submission doesn’t guarantee success bank or identity verification may still fail if documents are incomplete or mismatched.
Both online portals and regional offices have lists of required documents make sure none are missing.
Technical Glitches or System Busy
Sometimes applications are declined due to system overload or glitches not your fault.
Fix: If you suspect a technical issue:
- Try again later when server load is lower.
- Use alternate methods like the WhatsApp chatbot (082 046 8553) or Moya App.
- Contact the SASSA helpline (0800 60 10 11) if problems persist.
Verification Delays (Banking, Identity, Means Test)
Your application might show as “Pending” for months due to delays in bank or identity checks, especially during high-application periods.
Solution: If your pending status is unusually long:
- Visit your nearest SASSA office.
- Confirm your details online remain accurate.
- Double-check that your bank account or mobile number linked to your application hasn’t changed.
What to Do After a Decline: The Appeal Process
If you believe your decline was incorrect, you have the right to appeal—within 90 days from the notice date.
How to Appeal:
- Visit srd.sassa.gov.za/appeals.
- Enter your ID number and cellphone number registered with your SRD application.
- Verify via OTP, select the declined month, and provide your reason for appeal.
- Submit any missing documentation or clarification.
Appeals are handled by the Independent Tribunal for Social Assistance Appeals (ITSAA) and typically resolved within 60–90 days.
Best Practices to Avoid Rejections
| Tip | Action |
|---|---|
| Double‑check personal details | Ensure names, ID, DOB, and phone match official records. |
| Meet eligibility requirements | Don’t apply if you receive UIF, NSFAS, other grants, or exceed R624 inflows. |
| Submit completely and accurately | Fill all fields, attach required documents, verify via bank. |
| Don’t reapply after a decline | Instead, appeal the specific month’s outcome. |
| Use official channels only | e.g., srd.sassa.gov.za, WhatsApp 082 046 8553, helpline 0800 60 10 11. |
Why SASSA Verification May Pause Payments (2025 Update)
Recent reports indicate SASSA has introduced stricter verification protocols, including:
- Quarterly reporting on suspended/cancelled grants;
- Cross-checks with SARS, NSFAS, UIF, Home Affairs;
- Biometric authentication for flagged beneficiaries.
This means your application may pause mid-process, especially if flagged for any inconsistency. Stay alert for SMS links and respond promptly to avoid losing that month’s payment.
Summary: Tackle a Rejection With Confidence
- Identify the reason status portal often shows it.
- Correct mistakes or omissions in your application.
- Appeal promptly if you believe you’re eligible.
- Use official portals, WhatsApp, or helpline to stay updated.
- Maintain accurate banking & ID information for smooth verification.
Final Thoughts
The SASSA SRD R370 grant continues to offer critical support to South Africans but understanding why applications get declined and how to respond effectively can make the difference between getting help or missing out.
Follow the steps above, stay proactive, and don’t hesitate to appeal if you’re eligible. With accurate documentation and persistence, you’ll greatly increase your chances of success.