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SASSA Change Phone Number: Bridging the Gap to Secure Grant Access in South Africa

In the tapestry of life in South Africa, the South African Social Security Agency (SASSA) plays a vital role, weaving threads of support and stability for countless individuals. But what happens when one of those threads, your contact information, changes? Updating your phone number with SASSA Change Phone Number may seem like a minor detail, but it’s a vital stitch that ensures your grant reaches you without any problems or interruptions. This comprehensive guide breaks down the SASSA phone number change process, empowering you to bridge the gap to ensure hassle-free access to provision.

Why keep your phone number aligned with SASSA?

Imagine grant payments slipping through the cracks or crucial updates disappearing into thin air. An outdated SASSA phone number can turn this fear into reality. But updating your number is like installing a beacon, ensuring:

Payment Alerts: Stop wondering when your next payment is due. SASSA sends SMS notifications, keeping you informed and prepared.

App Status Updates: Has your app gone through or encountered a problem? SASSA status sends SMS updates so you are always up to date.

Important announcements: policy changes, updates to eligibility criteria or other critical information? SASSA delivers news via SMS, ensuring you stay informed and compliant.

Fraud Prevention: An accurate number allows SASSA to contact you directly if they suspect suspicious activity on your account. Quick communication can nix fraud.

Three ways to update your phone number with SASSA:

SASSA Change Phone Number

Whether you’re tech-savvy or prefer human interaction, SASSA offers three convenient ways to update your phone number:

To update your contact information including changing your telephone number for SASSA grants such as SRD R350, Disability, Old Age, Care Dependency, Child Grants and more, follow these steps:

  1. Navigate to the SASSA service portal to access your SASSA account.
  2. Enter your 13-digit South African ID number in the box designated “ID Number”.
  3. Enter the 6-digit Application ID (Application ID) provided by SASSA during the grant approval process.
  4. Click “Submit” to verify your identity as the original applicant.
  5. Choose the “Change phone number” option.
  6. Provide your new mobile number to update your contact details in the SASSA app.
  7. An SMS containing a One Time PIN (OTP) will be sent to the mobile number provided for verification.
  8. Enter your SASSA OTP and click “Verify PIN”.
  9. You will receive another message to confirm your request to change your mobile number.
  10. Click “Submit” to approve the change.
  11. Allow 14 days (two weeks) for SASSA to check your updated contact details and process payments accordingly.

1. Online Travel:

  • Board the SRD portal (https://srd.sassa.gov.za/sc19/status).
  • Log in with your ID and App ID like experienced captains with their charts.
  • Click “Update Contact Details” by navigating to the desired destination.
  • Enter your new phone number, verifying its accuracy to avoid bypasses.
  • Put the navigation with a confident “Submit” – the request floats to SASSA.
  • A confirmation SMS arrives, signaling a successful journey.

2. Telephone Travel:

  • Dial SASSA’s free number (0800 60 10 11) – your trusted vessel.
  • Select “SASSA Change Number” as a savvy navigator finding the right course.
  • Get your ID number and new phone number ready – your vital supplies.
  • Follow instructions, giving information clearly and calmly.
  • Confirm your details and start with ‘Submit’ – your application goes to SASSA.
  • A confirmation SMS arrives, marking a hassle-free journey completed.

3. Travel To The Local Office:

  • Plan your course to your nearest local SASSA office, a physical port of call.
  • Inform the crew (staff) about your mission: update the phone number.
  • Hand in your ID number and new phone number like treasure maps.
  • Navigate through documents with the help of staff.
  • Receive a confirmation document – ​​your proof of a successful trip.

Additional tips for smooth sailing:

  • Always have your ID and App ID ready, your trusted compass on this journey.
  • Double check your new phone number – a typo can lead to stormy seas.
  • Note the date and time of the update, a useful logbook entry.
  • If your number changes without your consent, report it immediately through any channel, raising the alarm to SASSA.
SASSA Change Phone Number

Report your stolen phone / SIM card to SASSA:

It is essential that you act quickly if your phone or SIM card is stolen to prevent unauthorized access to your SASSA account and potential fraud. Here’s what you need to do:

Report the theft to your mobile network operator immediately. These will disable the SIM card, preventing further use.

Contact SASSA directly via any of the methods mentioned above, informing them of your stolen phone or SIM card. You can also report it online using “Report Unauthorized Change of Mobile Number”

Beyond updating: building a bridge of trust and transparency

Updating your phone number with SASSA is not just a bureaucratic chore; it is a step towards building a bridge of trust and transparency. By keeping information accurate, you contribute to a more efficient and responsive Social Security system that serves millions of people. Remember, your active participation ensures that grants reach the right hands, empowering people and weaving a stronger social fabric for South Africa.


Keeping your phone number updated with SASSA is a simple yet crucial step towards ensuring uninterrupted access to your grants and staying informed about essential updates. By following the methods outlined in this article, you can confidently navigate the SASSA change phone number process and maintain a seamless connection with the agency. Remember, accurate contact information empowers you to receive your rightful benefits and participate actively in the South African social security system.

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