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Lost SASSA Reference Number

Misplacing your SASSA reference number can be stressful, especially when you need it to access your grant or check your application status. But fear not! Retrieving it is easier than you might think. This article will guide you through several methods to recover your lost SASSA reference number quickly and efficiently.

Lost SASSA Reference Number

To retrieve your lost SASSA Reference Number using your mobile phone, please follow these steps.

  1. Dial the USSD code *120*3210# on your cell phone.
  2. A prompt will appear on your mobile phone display.
  3. Enter your South African ID number.
  4. Provide the Cell Phone Number you used to submit your SASSA online application.
  5. After responding to the prompt, you will receive your SASSA Reference Number.

Here’s an example of what a SASSA Recipient Reference Number looks like: “555 8822 STATUS.”

Where to Look First

Before venturing further, check these common locations where your reference number might be hiding:

  • SASSA card: If you have a physical SASSA card, the reference number should be printed on it.
  • SMS notifications: Look for any past SMS messages from SASSA, as they often contain your reference number alongside grant updates.
  • Grant application documents: If you kept copies of your application documents, the reference number might be included there.
  • My SASSA account (if applicable): If you have a My SASSA account, log in and navigate to the relevant section to view your reference number.

Retrieval Methods

If you’ve checked these locations and still can’t find your number, don’t worry! Here are other ways to retrieve it:

  • USSD code: Dial 1203210# on your phone and follow the prompts. Enter your ID number and the phone number you used to apply, and you’ll receive your reference number via SMS.
  • WhatsApp: Send “SASSA” to 082 046 8553 on WhatsApp. Reply with “status” and then “yes” to the prompts. You’ll receive your reference number along with your grant status.
  • SASSA website: Visit the SASSA website and navigate to the “Help” or “Contact Us” section. Look for options to retrieve your reference number online.
  • SASSA helpline: Call the SASSA toll-free number at 0800 60 10 11. Be prepared to answer security questions and provide your ID number.
  • Local SASSA office: Visit your nearest SASSA office in person. Take your ID document and any other relevant paperwork with you.


  • Always keep your SASSA reference number safe and secure.
  • Do not share your reference number with anyone you don’t trust.
  • If you suspect someone has misused your reference number, contact SASSA immediately.

By following these steps, you should be able to retrieve your lost SASSA reference number quickly and easily. If you encounter any difficulties, don’t hesitate to contact SASSA for assistance.

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