Losing your SASSA card can be a stressful experience, especially considering it’s your key to accessing your vital grant funds. But don’t panic! Here’s a comprehensive guide on what to do if your SASSA card goes missing and how to protect yourself from potential misuse.
Report the Loss Immediately
Time is of the essence. The first step is to report the loss of your card as soon as possible to prevent unauthorized access and potential misuse. You have three options:
- Call the SASSA toll-free helpline: Dial 0800 60 10 11 and provide your details. They will deactivate your lost card and guide you through the replacement process.
- Visit your nearest SASSA office: Bring your ID and explain the situation. They will issue a temporary withdrawal slip and assist you with getting a replacement card.
- Go to a Post Office or Post Bank Branch: They can also deactivate your card and provide initial support for replacement.
Complete the Fraud Affidavit Form
This form serves as a legal record of your lost card and protects you from potential liability. You can download the form from the SASSA website or get it at any SASSA office, Post Office, or Post Bank Branch. Fill it out accurately and attach a certified copy of your ID (both sides for smart card IDs).
Apply for a Replacement Card
Once you’ve reported the loss and completed the affidavit, you can apply for a replacement card. Here’s how:
- Visit your nearest SASSA office: Bring your completed affidavit, ID, and proof of residence. They will process your application and issue a temporary withdrawal slip while you wait for your new card.
- Apply online (if applicable): In some cases, you might be able to apply for a replacement card online through the SASSA website. However, this option may not be available in all regions
When you receive your new Sassa card in the next 7 days, following these procedures will help you secure a replacement card and guarantee that you continue to receive your social grant payments.
Important Reminders:
- Keep your replacement card safe: Treat your new card with the same care as your previous one. Memorize your PIN and avoid sharing it with anyone.
- Be vigilant against fraud: Unfortunately, there are individuals who target grant recipients. Be cautious of anyone offering suspicious assistance or claiming to be from SASSA without proper identification.
- Update your bank details (if applicable): If you have chosen to switch your grant payments to a bank account, ensure your bank details are up-to-date with SASSA to avoid delays in receiving your funds
Conclusion
If your SASSA card is lost, act promptly. Report the loss via the toll-free helpline (0800 60 10 11), at a SASSA office, or a Post Office. Fill out a Fraud Affidavit Form, available online or at SASSA offices, to protect yourself legally. Apply for a replacement card at a SASSA office or online if possible. Keep your new card secure, be wary of fraud, and update bank details if needed. Acting swiftly and following procedures ensures continued social grant payments.