Home » Blog » SASSA Card Lost

SASSA Card Lost

Losing your SASSA card can be a stressful experience, especially considering it’s your key to accessing your vital grant funds. But don’t panic! Here’s a comprehensive guide on what to do if your SASSA card goes missing and how to protect yourself from potential misuse.

Report the Loss Immediately

Time is of the essence. The first step is to report the loss of your card as soon as possible to prevent unauthorized access and potential misuse. You have three options:

  • Call the SASSA toll-free helpline: Dial 0800 60 10 11 and provide your details. They will deactivate your lost card and guide you through the replacement process.
  • Visit your nearest SASSA office: Bring your ID and explain the situation. They will issue a temporary withdrawal slip and assist you with getting a replacement card.
  • Go to a Post Office or Post Bank Branch: They can also deactivate your card and provide initial support for replacement.

Complete the Fraud Affidavit Form

SASSA Card Lost

This form serves as a legal record of your lost card and protects you from potential liability. You can download the form from the SASSA website or get it at any SASSA office, Post Office, or Post Bank Branch. Fill it out accurately and attach a certified copy of your ID (both sides for smart card IDs).

Apply for a Replacement Card

Once you’ve reported the loss and completed the affidavit, you can apply for a replacement card. Here’s how:

  • Visit your nearest SASSA office: Bring your completed affidavit, ID, and proof of residence. They will process your application and issue a temporary withdrawal slip while you wait for your new card.
  • Apply online (if applicable): In some cases, you might be able to apply for a replacement card online through the SASSA website. However, this option may not be available in all regions

When you receive your new Sassa card in the next 7 days, following these procedures will help you secure a replacement card and guarantee that you continue to receive your social grant payments.

Important Reminders:

  • Keep your replacement card safe: Treat your new card with the same care as your previous one. Memorize your PIN and avoid sharing it with anyone.
  • Be vigilant against fraud: Unfortunately, there are individuals who target grant recipients. Be cautious of anyone offering suspicious assistance or claiming to be from SASSA without proper identification.
  • Update your bank details (if applicable): If you have chosen to switch your grant payments to a bank account, ensure your bank details are up-to-date with SASSA to avoid delays in receiving your funds


If your SASSA card is lost, act promptly. Report the loss via the toll-free helpline (0800 60 10 11), at a SASSA office, or a Post Office. Fill out a Fraud Affidavit Form, available online or at SASSA offices, to protect yourself legally. Apply for a replacement card at a SASSA office or online if possible. Keep your new card secure, be wary of fraud, and update bank details if needed. Acting swiftly and following procedures ensures continued social grant payments.


What should I do if I lose my SASSA card?

Report the loss immediately by calling the SASSA helpline (0800 60 10 11), visiting a SASSA office, or going to a Post Office. Fill out a Fraud Affidavit Form and apply for a replacement card with the necessary documentation.

How long does it take to receive a replacement SASSA card?

The replacement process typically takes around 7 days. After reporting the loss, visit a SASSA office with the required documents, and they will issue a temporary withdrawal slip while processing your replacement card.

Can I apply for a replacement SASSA card online?

In some regions, SASSA may offer online applications for replacement cards. Check the SASSA website to see if this option is available in your area.

What precautions should I take with my new SASSA card?

Treat your replacement card carefully, memorize the PIN, and avoid sharing it. Stay vigilant against fraud, be cautious of individuals offering suspicious assistance, and update your bank details with SASSA if you’ve chosen to receive grant payments in a bank account.

Leave a Comment