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How to Fix SASSA Declined Social Grant Application

Receiving a “declined” notification for your SASSA social grant application can be disheartening, but it’s not the end of the road. Understanding the reasons behind the rejection and taking proactive steps can help you fix the issue and potentially secure the support you deserve.

Here is a simple way to fix SASSA declined social grant application; and it is achieved by sending a reconsideration request to the South African Social Security Agency (SASSA).

Why Might Your Application Be Declined?

Several factors can lead to a SASSA application being declined:

  • Incomplete or inaccurate information: Double-check your application for any typos, missing data, or discrepancies with supporting documents.
  • Missing documents: Some grants require specific documents, such as proof of income or address, to verify your eligibility. Ensure you have submitted everything needed.
  • Ineligibility: Your circumstances might not meet the specific eligibility criteria for the grant you applied for. Review the SASSA website for detailed requirements.
  • Technical issues: Occasionally, system glitches or errors can cause processing delays or incorrect decisions. Be patient and contact SASSA for clarification.
  • Identity verification failed: Discrepancies between your application details and government records might cause verification issues.

Fixing SASSA Declined Social Grant Application

Fix SASSA Declined Social Grant Application

  1. Visit the SASSA appeals website at https://srd.dsd.gov.za/appeals.
  2. Enter your ID number and the phone number used during the application process.
  3. Request a PIN, which will be sent to your registered phone number.
  4. Once received, enter the PIN and select the month for which you want to appeal.
  5. Choose the reason for the appeal and submit your request. Await the outcome of your appeal.

Telephone Reconsideration Request

  1. Call SASSA on 0800 60 10 11.
  2. Select option 3 to speak with a SASSA consultant.
  3. Lodge your reconsideration request over the phone.

Taking Action to Fix Your Declined Application

Fix SASSA Declined Social Grant Application

  • Review the rejection notice: Carefully read the notification to understand the specific reason for the decline. This provides valuable information for fixing the issue.
  • Check your application: Double-check all the information you provided for accuracy and completeness. Ensure all required documents are attached.
  • Contact SASSA: Reach out to SASSA through their toll-free number (0860 106 473), visit a local office, or contact them via social media. Explain your situation and request clarification on the reason for the decline.
  • Provide additional information: If the rejection was due to missing information, gather and submit the required documents as soon as possible.
  • Appeal the decision: You have the right to appeal a declined application within 30 days. Visit the SASSA website or contact them for information on the appeal process.

Essential Tips for Success

  • Be patient and persistent: The process might take time, but don’t hesitate to follow up with SASSA for updates.
  • Maintain clear communication: Keep SASSA informed of any changes in your circumstances or contact details.
  • Seek assistance: If you’re facing difficulties, reach out to trusted community organizations or social workers for support in navigating the process.
  • Gather evidence: If you disagree with the decision, gather any relevant documents or information that support your claim for the grant.

Please be aware that the appeals process can take a while—usually anywhere from thirty to ninety days. Reconsideration requests may take longer to process than anticipated, however SASSA is actively attempting to address this. Don’t forget to file a different appeal for every month that your application was turned down.

After submitting your request for reconsideration, you can check the SASSA’s status by going to the official website, which is located here:


Facing a declined SASSA social grant application? Act promptly by understanding the reasons, visiting the SASSA appeals website, or calling their helpline for reconsideration. Review rejection details, update your application, and provide necessary documents. Patience is key during the appeals process, which may take up to 90 days. Stay informed and persistently follow up for successful resolution.


Why was my SASSA grant application declined?

Your application may be declined due to incomplete or inaccurate information, missing documents, ineligibility, technical issues, or identity verification failures

How can I fix a declined SASSA grant application?

To fix a declined application, visit the SASSA appeals website, enter your details, request a PIN, and submit a reconsideration request. Alternatively, call SASSA and lodge your reconsideration over the phone.

What should I do if my SASSA application is rejected?

Review the rejection notice, double-check your application for accuracy, contact SASSA for clarification, provide any missing information promptly, and consider appealing the decision within 30 days.

How long does the SASSA reconsideration process take?

The appeals process may take anywhere from thirty to ninety days. After submitting a reconsideration request, check the SASSA website for updates on the status of your application.

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