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How to Solve Your SASSA Status Check Failed

Seeing a “failed” status on your SASSA application can be frustrating, but don’t panic! Here’s a step-by-step guide to help you resolve the issue and get back on track

Does the status of your SASSA check say “Failed” or “Identity Verification Failed”? However, you are unable to decipher the significance or know what to do next. Alternatively, SASSA sent you an SMS with the same information. Either way, it indicates that SASSA was not able to confirm your identity; therefore, in order for your SRD R350 award to be approved, you must provide identification.

It makes sense to be worried as it could cause your much-needed grant money to be delayed. However, you shouldn’t worry too much because SASSA has the answer for these situations. Typographical errors, submitting incorrect information while applying, incomplete applications, and technical issues with the SASSA server are the main causes of the SASSA Status Check Failed.

Identify the reason for failure:

There are several reasons why your status check might fail:

  • Incorrect information: Double-check your application for any typos or errors in your ID number, phone number, bank details, or other information.
  • Identity verification failure: Sometimes, the system struggles to verify your identity automatically. This could be due to outdated information, address changes, or other reasons.
  • Technical issues: While uncommon, technical glitches on the SASSA website can sometimes cause errors.

Solutions of SASSA Status Check Failed

The solution to the failed ID verification is simple. You need to update your application from the SASSA portal by following the below steps:

  • Visit the SASSA web portal by following the link: https://srd.sassa.gov.za/sc19/reconfirmation/auth.
  • Provide your ID number and the phone number you used to submit your SASSA application.
  • Click the “Send SMS” button. An OTP will be sent to your registered phone number.
  • Verify the OTP.
  • Now, all the information you submitted to SASSA, including your ID, phone, contact, and banking details, will be displayed on the screen. Review all the information and check where the mistake is.
  • Re-enter the correct information.
  • Now, there will also be a screening questionnaire. Fill up the responses and resubmit your application details.

And that’s it! Your application will now be approved upon SASSA’s assessment of the amended information. Remember that SASSA examines the data each month before approving your application for that particular month, so there’s a chance you’ll have to wait up to 30 days for an assessment.

What if My Application Details are Correct, But SASSA Status Failed?

Failed SASSA Status Check

If all the information on your application is accurate and you have confirmed that there was no server problem or technical issue that caused your status check to fail. Then, there’s a potential that your application will be denied. In that case, you will need to do the following actions to appeal to SASSA so that they will reevaluate your application:

  • Visit the government SRD website via link https://srd.dsd.gov.za/appeals/.
  • Enter your 13-digit ID Card number and phone number in the form.
  • Click the “send pin” button and verify the OTP.
  • Now, provide all your correct details and attach the reference document.
  • Submit the form.

To appeal for your SRD R350 award, all you need is that. Please keep in mind that you have 30 days from the date of the rejection to file the appeal. Your plea for reconsideration will not be taken into consideration by SASSA after this time.


Encountering a “Failed” or “Identity Verification Failed” status in your SASSA application can be concerning, but there’s no need to panic. Common reasons include typos, outdated information, or technical issues. The solution is straightforward: update your application details through the SASSA portal, ensuring accuracy. If everything is correct and your status still fails, you can file an appeal within 30 days. By following these steps diligently and staying informed, you can navigate through the application process with confidence. Remember, SASSA is there to assist you, so don’t hesitate to reach out for support if needed.

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