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How to Get SASSA OTP Code (One Time Pin)

For millions of South Africans, the SASSA grant is a vital lifeline, providing financial support and ensuring basic needs are met. But accessing this crucial assistance requires navigating the application and verification process, including the often-mysterious SASSA OTP code. This one-time pin, your digital key to grant access, can be a stumbling block if you’re unfamiliar with the process. Fear not! This comprehensive guide will equip you with the knowledge and tools to effortlessly obtain your SASSA OTP code and secure your rightful grant.

Understanding the SASSA OTP

The SASSA OTP is a six-digit code sent to your registered mobile number via SMS or displayed on your screen during online applications. It acts as a security measure, verifying your identity and preventing unauthorized access to your grant account.

SASSA OTP Code Not Received


If you are experiencing a non-arriving OTP code and believe that the Sassa OTP has expired, you can resolve this issue by trying again. To ensure you receive your OTP code accurately, we advise you to adhere to the instructions given.

Error Message “SASSA OTP Code Not Received”

An “invalid token” error stating “already requested in 24 hours” will show up on the display if you attempt to enter the incorrect OTP code many times.

  • A new OTP code can be requested after waiting 24 hours.
  • To get an instant OTP, make sure your phone is in a steady place and has an active network connection.
  • Verify again that the cell phone number you entered is the right one connected to your SASSA account.
  • After a full day, if you still haven’t got the OTP, get in touch with Sassa so they can resolve the matter.

Why Do You Need an OTP?

The OTP serves two crucial purposes:

  • Enhances Security: It prevents unauthorized individuals from accessing your grant account, even if they know your login details.
  • Verifies Identity: The OTP confirms that you are the rightful recipient of the grant, ensuring accurate and secure disbursement of funds.

Common Reasons for OTP Issues

While obtaining the OTP is generally straightforward, some technical glitches or user errors can cause delays or complications. Here are some common reasons you might not be receiving your OTP:

  • Incorrect Mobile Number: Ensure the mobile number registered with your SASSA application is accurate and active.
  • Network Issues: Check your network coverage and try again later if experiencing signal disruptions.
  • Technical Difficulties: Occasionally, SASSA systems face technical issues that can affect OTP delivery.
  • Application Errors: Double-check your application for any typos or inconsistencies that might hinder OTP generation.

Getting Your SASSA OTP: Two Methods:


There are two primary ways to receive your SASSA OTP:

1st Method Online Application

  • Access the SASSA website or the SRD website https://srd.sassa.gov.za/
  • Enter your South African ID number and mobile phone number.
  • Complete the application steps as prompted.
  • Once you reach the OTP verification stage, choose “Send OTP” to receive the code via SMS.
  • Alternatively, the system might display the OTP directly on your screen.
  • Enter the six-digit code within the designated timeframe to complete your application.

2nd Method SASSA Office

  • Visit your nearest SASSA office with your South African ID document and proof of residence.
  • Inform the officials you need to submit or update your SASSA application.
  • They will guide you through the process and assist with obtaining your OTP.
  • The OTP may be sent via SMS to your registered number or displayed on the office computer screen.
  • Enter the code correctly to proceed with your application.

Additional Tips for Smooth OTP Access

  • Keep your mobile phone charged and within reach: Ensure you can receive the SMS or view the on-screen OTP promptly.
  • Update your registered mobile number: If your number has changed, update it with SASSA to ensure accurate OTP delivery.
  • Check your spam folder: If you haven’t received the SMS within a reasonable timeframe, check your spam folder in case it was mistakenly filtered.
  • Contact SASSA Helpline: If you’re still experiencing difficulties obtaining your OTP, call the SASSA toll-free number 0860 106 473 for assistance.


The SASSA OTP is a vital security feature ensuring the accurate disbursement of grants to millions of South Africans. If you encounter issues receiving the OTP, consider checking for common reasons such as incorrect mobile numbers, network problems, or application errors. The two primary methods for obtaining the OTP – online application and SASSA office visit – offer flexibility to applicants. Remember to keep your phone charged, update your registered number, and check for SMS in your spam folder. In case of persistent issues, contacting the SASSA helpline at 0860 106 473 is recommended. By understanding the importance of the OTP and following the outlined steps, applicants can navigate the process smoothly, securing their essential financial support.


Why am I not receiving my SASSA OTP code?

Common reasons include an incorrect mobile number, network issues, technical glitches, or errors in the application. Checking these factors can help resolve OTP delivery problems.

Can I get my SASSA OTP without a phone?

If you don’t have a mobile phone, visit your nearest SASSA office with your ID and proof of residence.
Officials can assist you with the application process and access the OTP on their system

What is the purpose of the SASSA OTP code?

The SASSA OTP code serves as a crucial security measure, enhancing account protection and verifying the identity of grant recipients.

What should I do if I still haven’t received my SASSA OTP after 24 hours?

Contact the SASSA helpline at 0860 106 473 for assistance. They can help resolve persistent OTP issues and ensure a smooth application process.

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